TERMS AND CONDITIONS

1. Definitions

(a) The Company - McLintock Family Holdings Ltd. (Company Registration Number 4270744) T/A Value Individual Parking, 1 School Lane, Blymhill, Shifnal, Shropshire, TF11 8LJ.

(b) The Customer - The person named in the documentation submitted by the Company confirming the booking.

(d) The Personal Travel Assistant - the representative of the Company responsible for looking after the Customer's arrival at, and departure, from the company’s compound.

(e) The Vehicle shall mean the vehicle which is received into the compound and shall include a standard saloon car or smaller, 4x4, MPV and any other mechanical device on wheels or tracks, its equipment and accessories.

2. Basis of Contract

(a) The Terms contained in this entire document are extremely important as they specify those matters for which the Company does not accept responsibility. We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However, please do not assume that the Terms which applied on one occasion when you booked a service with us will continue to apply when you next book. We recommend that you re-check these Terms before booking to satisfy yourself that you accept them.

(b) This contract is governed by English law.

(d) A contract only exists where the Customer is in possession of a written acknowledgement of the booking from the Company and where good payment has been made for such.

(e) Payment may only be made to the Company (not to any other person whether in the Company's employment or not) by such credit or debit cards accepted by the Company at the time of booking or by other acceptable cleared funds prior to departure.

(f) The Company has the right to make retrospective charges where applicable via the Customer’s payment card number provided at the time of the original booking. Please refer to the Company’s Surcharge Policy described in clause (q) below for full details.

(g) The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the Company’s terms and conditions, which also include the cancellation and surcharge policy. The booking confirmation email, which contains the instructions for using the service, also forms part of the Company's terms and conditions. Whilst we provide a high-value service we are nevertheless a low-cost Company and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our costs under our own control and within pre-determined limits.

(h) We reserve the right to cancel bookings due to circumstances beyond our control. In such an event we will endeavour to provide affected Customers with reasonable notice so they can make alternative arrangements.

(i) The Company cannot accept liability for any consequential loss arising under any of the terms and conditions set out herein, including, but not exclusively, any loss of profit, enjoyment, revenue or earnings. The company does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. This includes civil commotion, terrorist threats or activity, industrial disputes, adverse weather conditions, closure or congestion of any of the airport’s terminals.

Customers should ensure they have adequate travel insurance in place, as the Company shall not be obliged to refund any amount paid as a result of the above or the like.

(j) The Company's drivers / Personal Travel Assistants are insured to drive Customer vehicles which are worth up to the value of £50,000. Customers with cars worth more than this figure may nevertheless book with the Company but on the strict understanding that the Company is not responsible for any excess when a claim exceeds £50,000.

(k) The Company will only take responsibility for any damage where same is proved and where such damage arose as a result of the Company's neglect, wilful misconduct or default and only where the damage is reported to the Personal Travel Assistant at the time the vehicle is collected on the Customer's return to the compound.

(l) The Company urges Customers to make sure that not only their vehicle but also any contents, including radio, audio and navigation equipment as well as other valuable items, are fully and properly insured under their own insurance policies. The Company cannot take responsibility for any loss in this regard. The Company will take all reasonable care of Customers’ vehicles and their contents but the Company cannot accept responsibility for theft either of the vehicle or any of its contents unless the Customer provides proof that it was due to the Company’s neglect or wilful misconduct. The Company urges Customers not to attach other keys or items of value to the car key they hand over along with their vehicle, as the Company cannot take responsibility for any loss in this regard. Whilst every care will be taken with car keys, in the unlikely event a car key is misplaced or damaged, The Company limits its indemnity for a replacement key to £50.

(m) The Company does not accept responsibility for delays incurred during the provision of its services as a result of factors outside its control such as security alerts or severe airport traffic delays affecting the surrounding infrastructure or where the customer has failed to follow the step by step instructions or turned up at such a time which would leave insufficient time to make the journey to the airport. In such circumstances, the Company will endeavour to update the Customer regularly via the mobile contact number provided by the Customer when booking. The Company cannot take responsibility where the number provided has changed and has not been communicated to the Company.

(n) Vehicle Valeting Service (Spring Clean) - the Company reserves the right to cancel and refund a pre-booked vehicle valeting service if it deems that the vehicle is in an inappropriate condition for this service.

(o) Cancellation Policy; if a Customer makes a booking and later cancels, a 15% administration charge will apply up to 7 days prior to departure. After that period, a 50% cancellation charge will apply. No refund will be possible for cancellations on departure date or after. If the Company needs to cancel bookings, affected Customers will be refunded in full.

(p) All prices and promotions are subject to change without prior notice at the Company's discretion.

(q) Surcharge Policy : The following charges may apply:

1. Return or arrival times after 22:00 or before 05:30 not booked at the time of the original booking will include a £10 surcharge.

2. A £10 surcharge will be included in the price quoted for bookings on Good Friday, Easter Monday, Boxing Day and New Year’s Day.

3. Where a customer returns for their vehicle on a day(s) later than the date originally booked, each extra day or part thereof, will be charged at £10. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is proved by you to be caused by the negligence of the company.

(r) The customer authorizes VIP to charge the payment card used when booking for any of the above extra charges should they become applicable. VIP will advise customers by email when extra charges apply.

3. The Company's Liability

(a) Storage, Movement or Relocation of Customers' Vehicles

The Company will store your vehicle in the relevant secure compound. Occasionally, the Company may move vehicles for security or other reasons to other secure compounds operated by the Company. All members of staff are trained to the highest standards of best care and practice. However, whilst the Company takes every care when driving your vehicle, and when parking it in the relevant secure compound, we have to provide for the possibility that despite those efforts the occasional incident of damage will nevertheless occur.

Our drivers are fully insured for damage whilst your vehicle is in transit between our compounds and during the process of parking your vehicle. In the interests of transparency we must make it clear that we do not take any responsibility, inter alia, for the following caused, or arising, during the process of transit, parking or storage of your vehicle (whether caused accidentally or by way of vandalism);

1. Theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Company, its agents or employees, and then only to the extent that the Company’s negligence has caused or contributed to the relevant damage or theft.

2. i) Broken windscreens or other glass in vehicles or the like of a type any vehicle would be exposed to when driving on public roads.

ii) Small dents/scratches or the like of a type any vehicle would be exposed to in any car park scenario.

3. Punctures, deflated tyres or other tyre/wheel damage

4. Damage caused as a result of acts of nature or chance e.g. damage caused by flying debris from trees or other vehicles

5. Any other damage beyond our control

6. The failure of any vehicle for any reason to start or run. In this respect, the Customer will be responsible for any costs incurred by the Company. Furthermore, the Company cannot take responsibility for any delays caused directly or indirectly as a result, and may take such action as it reasonably considers necessary to move the vehicle, if it is causing obstruction and/or access problems for other vehicles in a compound. Further charges may apply in such circumstances.

(b) Security of Vehicles and Contents

The Company provides every Customer with a secure compound in which their vehicle is parked and a secure safe where their car key will be stored. However, the Company cannot accept responsibility for any damage, unless proven to be as result of the Company's negligence and/or wilful misconduct. The Company cannot take responsibility for any loss, by way of theft, of the vehicle or its contents. The Company can take no responsibility if a third party uses a Customer’s security password fraudulently and takes possession of the Vehicle.

(c) While the Company takes all reasonable steps to ensure that the compounds are secure, it does not guarantee that they are a secure environment.

(d) Claims procedure

The Company will deal efficiently, fairly and professionally with any claims. However, it is a condition of your acceptance of the contract with us that, in the unlikely event of a claim, the Company and/or its insurers have the right to have any or all damage repaired by its own agents and for this purpose the Customer must make the vehicle available to the agents for inspection and repair, and allow the Company or its agents to remove the vehicle from the Customer's possession for this purpose.

In the event of a claim, please write to the managing partner of the Company at the address shown above setting out full details of the claim.

For the peace of mind of our Customers, we wish to make it clear that any agents used by ourselves or our insurers for this purpose will be fully qualified to insurance standards of work. Where the vehicle is rendered unroadworthy, the Company will not be responsible for the provision of a replacement vehicle unless the Vehicle needs to be away from the Customer for over 3 days. For each additional day the Company’s insurers will provide a basic courtesy vehicle (E.g. Ford Focus type vehicle) subject to their terms and conditions and the Customer will be responsible for its fully comprehensive insurance.

(e) Complaints Procedure

All complaints (which should be distinguished from claims dealt with in (d) above), will be taken very seriously indeed, as they provide us with important, independent feedback from our Customers about our standards of service, prices and general Customer care. For this reason, complaints should be addressed to the managing partner of the Company at the address shown above. Please set out full details of the complaint.

Although, of course, we hope that complaints are not necessary, if they do arise, we are committed to resolving them quickly, amicably and to the Customers' complete satisfaction. In the event a complaint is upheld we may also, as a gesture of goodwill, offer a discount for future use of our services where we feel it is appropriate. In this respect the decision of the managing partner is final.

(f) Helpful suggestions or advice

If Customers, whilst not wishing to make a formal claim or complaint, nevertheless observe areas where they feel we can improve our services, we would be grateful if they would advise the Company by writing to the managing partner as in (e) above or telephoning during normal office hours. Any suggestions or advice which the Company finds practical and useful will be rewarded by way of discount against the Customer's next use of the VIP services. In this respect the decision of the managing partner as to the amount and terms of any discount is final.

4. The Customer's Liabilities

The Customer is responsible, inter alia, for ensuring that :

(a) The vehicle used by them is taxed, MOT'd and insured and is also in a roadworthy condition with an adequate amount of fuel. Where the Company considers there may be insufficient fuel, it reserves the right to put a gallon of fuel into the tank and charge this to the Customer’s payment card. N.B. The Company reserves the right to refuse to drive any vehicle which in its absolute discretion it determines to be unroadworthy.

(b) They will indemnify the Company against any fines incurred by the Company as a result of any inadequacies in the above.

(c) They are contactable en-route on the dates of their travel on the mobile contact numbers provided when booking. No responsibility will be accepted by the Company for delays or extra charges incurred as result of not being able to contact the Customer on the dates of their travel.

(d) They must follow the procedures for meeting VIP upon departure and upon returning to the Airport, as detailed in the booking confirmation email. No responsibility will be accepted by the Company for delays or extra charges incurred as result of Customers not adhering to these procedures.

(e) They check that the travel, vehicle and contact details confirmed in the booking confirmation email paperwork is accurate and advise the Customer Care office in writing via email or by sending a text to the main VIP Operations mobile number before departure date regarding any inaccurate or missing information.

(f) If a Customer’s outbound or return travel dates change, the Customer must give the company (via the operations number) at least 12 hours notice to avoid a potential delay. If general travel details change such as travel times / terminal / vehicle, the Customer must inform the Company via the Customer Care office by email or send a text to the main V.I.P. mobile number, giving reasonable advance notice of any such changes and on the understanding that emails are accessed Mon-Fri (excluding Bank Holidays) during normal working hours. Responsibility lies with the Customer to confirm acknowledgement & receipt by the Company of any such changes. Charges may apply and result in delays on the day if the Customer does not adhere to this procedure. Certain changes will incur extra charges in accordance with our Surcharge Policy.

(g) The following terms apply to use of the chauffeur service:

(A) The following restrictions/terms apply to this service :

Children - Customers must provide their own baby seats where necessary and even an infant will count as one of the four passengers.

Party size & luggage - Our Chauffeur Park & Ride Service is currently available to parties of up to four people with a maximum of 6 suitcases only. Golf clubs or other sporting equipment can be carried subject to the space available. No skis or other items which do not fit inside the MPV unless by prior special arrangement. Please ring the Customer Care Line for details. Hand luggage may be carried by customers in the vehicle subject to comfort and safety considerations. If there are more than four persons in your party or larger numbers of bags involved, please ring our Customer Care Line on 0208 564 7063 to see if special arrangements can be made or failing this visit our website at www.valueindividualparking.co.uk for details of our great value meet and greet service for those with larger parties.

(B) Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the chauffeur service. The journey to the terminals will take between 15 and 20 minutes in normal traffic conditions but the customer must factor in time for unexpected delays for the journey to the terminal. VIP does not accept liability for the increased duration of transfer times from its compound to the terminal building caused by exceptional volumes of traffic.
VIP does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(C) Please ensure that you take all your luggage and hand luggage, etc. with you to the chauffeur vehicle when you arrive at our compound and again at the airport terminal. VIP does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left behind.

(D) If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, unless you notify us within a further 14 days of :
(i) Your Name
(ii) The vehicle’s registration number;
(iii) The VIP booking reference number
(iv) The reason for the delay in collection plus details of the expected collection date

We will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated according to Clause 2 (q) (3) above. We will then remit the balance to the credit card used to pay for the booking.

5. Variations of Terms and Conditions

These terms and conditions constitute the entire agreement between you and VIP with respect to the sale of the relevant service and can only be varied in writing by the Company's managing partner on the Company's headed notepaper.